Best Practices for Providing Phone Advice to Housing Clients

Please join us for the Housing Program’s January CLE, which will focus on effective strategies for advising housing clients during phone advice shifts. The session will cover the core objectives of phone advice, expected outcomes, and practical approaches for addressing common issues that arise during these calls.

Topics Will Include:

• Providing advice when a tenant has missed their eviction first appearance
• Handling repair and habitability concerns
• Navigating privacy and entry issues
• Understanding eviction expungement options
• Advising landlords seeking to evict their tenants

This CLE will provide practical guidance to help advocates deliver clear, accurate, and client-centered advice.

Register now at https://us02web.zoom.us/webinar/register/WN_X_B6hXVfRi-FajhikZRh-Q