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Date(s) - 11/13/2017
12:00 PM - 1:00 PM



Unhealthy conflict includes a cluster of behaviors that destroys trust, impairs effective communication, reduces the ability to see another’s perspective and other ingredients that are essential for a lawyer to meet their professional obligations. This CLE will provide research-backed information that will help lawyers better maintain a professional, courteous, and civil attitude toward all persons involved in the legal system; more effectively communicate with others, including their clients; and effectively supervise others, including junior lawyers and paralegals. In particular, this CLE will show how incivility starts and can grow, and what each lawyer can do to avoid escalating conflict and create better working relationships with others, both internally and externally.

Topics include:

  • The nine stages of conflict
  • Sources of positive and of negative emotional energy at work
  • The three reactions to frustration
  • Reciprocity and the Cycles of Contempt and Courage

Credits: 1.0 ethics (pending: event code  247480)

RSVP: Click here to register! Free for VLN volunteers, $25 for others.

Kalli Matsuhashi, MA, LP* Executive Confidante, Owner
Delaney Russell, JD VLN, Education and Impact Director

Click here to register!



*Kalli Matsuhashi is an expert in conflict resolution – helping individuals, teams, and organizations better understand and address the conflicts that inevitably occur in human relationships. She provides one-day trainings on conflict resolution to teams and companies, and works with groups to create their own unique code of conduct. The code of conduct serves to define the expectations of the group and hold people accountable. Kalli also works with the key players in a conflict situation to get to the root of long-standing affronts and frustrations.

Kalli also serves as a family business advisor to family and closely-held businesses. In this role, Kalli helps companies address issues related to family dynamics, in particular the conflict that tends to arise at times of transition. She uses her training and experience as a psychologist to guide and coach family members through their disagreements and conflicting needs. Kalli also has a background in management consulting and organizational development, and can support the development of effective structures and processes to support family business development.